Refund policy

Returns and Refunds Policy

My98Alive (operated by Ridgeline Manufacturing Pty Ltd)

Last Updated: June 14, 2026

Thank you for shopping with My98Alive. We want you to be completely satisfied with your purchase. This Returns and Refunds Policy outlines the conditions under which you may return products and receive a refund. Please read this policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

The return must be initiated within 30 days from the date you received the item.
The item must be unworn, unused, and in the same condition in which you received it.
The item must have all original tags attached.
The item must be in its original packaging.
You must have a receipt or proof of purchase.

To initiate a return, please contact us before sending your item back. Items sent to us without a prior return request will not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

Perishable goods (such as food, flowers, or plants).
Custom or personalised products made to your specifications.
Personal care goods (such as beauty products) that have been opened or used.
Hazardous materials, flammable liquids, or gases.
All sale items. Sale items are final sale and cannot be returned or refunded.
Gift cards.

3. Initiating a Return

3.1 Australia

To initiate a return for orders placed through my98alive.com.au, please contact us at enquiries@my98alive.com.au. Once your return is approved, send the item to:

My98Alive Returns

5 Ridgeline Ct

Kuraby, QLD, 4211

Australia

3.2 New Zealand

To initiate a return for orders placed through my98alive.co.nz, please contact us at enquiries@my98alive.co.nz. Once your return is approved, send the item to:

My98Alive Returns

6 Selkirk Street

Tamatea, Napier, 4112

Hawkes Bay, New Zealand

4. Return Shipping Costs

The customer is responsible for paying the shipping costs associated with returning an item. Return shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

5. Defective, Damaged, or Incorrect Items

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately so that we can evaluate the issue and arrange a resolution. Prompt notification allows us to address the matter quickly and effectively.

5.1 Australia

Contact enquiries@my98alive.com.au immediately upon discovering a defect, damage, or incorrect item. Your rights under the Australian Consumer Law (ACL) apply, including consumer guarantee provisions for goods that are faulty, unsafe, or do not match their description.

5.2 New Zealand

Contact enquiries@my98alive.co.nz immediately upon discovering a defect, damage, or incorrect item. Your rights under the Consumer Guarantees Act 1993 apply, including guarantees that goods are of acceptable quality, fit for purpose, and match their description.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item in accordance with this policy and place a separate purchase for the new item you require.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed within 10 business days. The refund will be applied to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at enquiries@my98alive.com.au (Australia) or enquiries@my98alive.co.nz (New Zealand).

8. European Union Cooling-Off Period (where applicable)

For orders shipped to the European Union, you have a 14-day cooling-off period from the date of receipt. During this period, you may return the item for any reason, provided the item is in its original condition and packaging. The conditions set out in Section 1 of this policy apply.

9. Your Statutory Rights

9.1 Australia

Nothing in this Returns and Refunds Policy affects your rights under the Australian Consumer Law (ACL). Consumer guarantees under the ACL apply regardless of this policy. If a product has a major failure, you are entitled to a replacement or refund. If a product has a minor failure, we are entitled to choose to repair or replace the product, or provide a refund. For more information about your rights under the ACL, visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au.

9.2 New Zealand

Nothing in this Returns and Refunds Policy affects your rights under the Consumer Guarantees Act 1993. Nothing in this policy limits your statutory rights under New Zealand consumer protection law. If goods fail to meet a consumer guarantee, you may be entitled to a remedy including repair, replacement, or refund depending on the nature and severity of the failure. For more information about your rights under the Consumer Guarantees Act, visit the Consumer Protection website at www.consumerprotection.govt.nz or the Commerce Commission at www.comcom.govt.nz.

10. Contact Us

If you have any questions about this Returns and Refunds Policy, please contact us: